Dwight Tinker

5878 Marilyn Ct, Traverse City, MI 49685
tel: (231) 649-0289 • email@DwightTinker.com

EXECUTIVE SUMMARY

Accredited business and information systems administrator with experience working with clients as web developer and analyst. 10+ years experience working in high paced retail environment. Background in customer service, problem solving, website development, and database/application development.

Responsibilities include inventory management, receiving, supply control, cash/credit transactions of up to $12,000 daily, and SHRINK reduction in business units with weekly sales between $60,000 and $125,000.

Experience leading teams of 5-8 members in non-management workgroup and project environments. Two years experience working with clients as Web-based Information Systems consultant and developer.

OBJECTIVE: To increase stakeholder satisfaction and the value they find in products, services and systems.

ENABLING STRATEGIES

• Provide relevant systems
• Apply strong customer focus
• Leverage technological capabilities

• Increase employee satisfaction
• Reduce problems & embrace possibilities
• Increase collaboration

AREAS OF ACCOMPLISHMENT AND EXPERTISE

• Customer service
• Team building and AGILE planning
• Inspiring coworkers to meet potential
• Problem solving
• Project Management

• Resource management
• Requirements planning
• Total Quality Management
• CRM/ERD development & management
• SWOT Analysis

TECHNICAL PROFICIENCY

• Productivity:


• Web:
• Database:
• OS:
• Programming:

• Microsoft Office: Word, Excel, PowerPoint, Visio, Outlook, Project, Visio,
  Adobe Suite: Photoshop, InDesign
• XHTML, DHTML, CSS, FrontPage, Dreamweaver
• SAP, PL/SQL, Access, SQL Server, MySQL, Oracle
• Windows 7, Vista, XP, MS Server (2003, 2008), Novell NetWare
• C++, VB.NET, Java, PHP 4/5, JavaScript

EDUCATION AND TRAINING

Bachelor of Science in Business, Computer Information Systems, 2008, high honors
Completed with 216 credits including 74 business department credits and 74 credits in technology
Ferris State University, Big Rapids, MI

Associate of Science and Art, 2005, honors
Northwestern Michigan College, Traverse City, MI

KEY ACCOMPLISHMENTS

• Strong strategic, tactical and project planning skills contributed to development and implementation of proof of concept and application prototypes for web-based marketing company. Systems included user management; content management for employee training, testing, survey and performance appraisals; and statistical analysis modules.
• Development and administration of http://dwighttinker.com resulted in number one rank on Google with 554,000 hits and 12,100 unique visitors during the past year. The website features database driven content and a custom user management system, including a time card system, javascript powered MySQL message board system prototype, and an application to calculate the gravity encountered and speed of objects based on the object and planetary properties. Additionally, examples of programming paradigms and methodologies, including object arrays, binding, inheritance, and prototypes are demonstrated in a dynamic environment.
• Successful planning and organizing skills improved receiving layout and increased storage area by 150% to 300% by using an adaptable layout. The layout converts work space to storage when needed without sacrificing vital work spaces. Results of layout changes decreased trailer turn-around time without loss of receiving productivity and improved employee satisfaction. Implemented at Meijer store #33.

SELECTED UNDERGRADUATE PROJECTS

• Planned Northwestern Michigan College network migration from Novell Netware to MS Server in a 3 member project. Included feasibility study, requirements, scheduling, resource management, and user training programs.
• Planned and implemented new sales process via custom sales support application with five member team. Lead generation, qualification, fulfillment, and closing stages were identified in business, user, and functional requirement analysis. Sales milestones were tracked within database. Database data-mining techniques were used to schedule contact points, forecast revenue and pricing schemas, and develop production schedules.
• Managed project team of four to design, plan and implement web based customer support application with collaborative content, knowledge-base, and support ticket/solution functionality. Application offers small size service companies low cost technologies that compete with robust and more expensive custom support systems used by large competitors.

EMPLOYMENT EXPERIENCE

Independent Systems Analyst & Developer, 2008 - present

Meet with leads and clients to identify business needs. Needs are prioritized and possible systems analyzed for risk and reward. Acceptable systems are developed to the requirements identified in the planning process. Responsible to provide after sale customer service and product support.

From 2008 - 2009 I was developing business systems for an online marketing business
specializing in online employee training, testing, and Marketing/Research & Development surveys.

Stock/Receiving Clerk, Meijer, Inc., 1997 - present

Responsible for providing customer service, organizing and maintaining the store warehouse and sales floor, and auditing and overseeing proper inventory levels accurately. Additional responsibilities included billing P/O acceptance/disputes, inventory SHRINK, cashier duties with drawer audit variance of less than 0.005, accepting, verifying receipt of pharmaceutical drugs, and proper storage and security practices.

This job pays 100% of living and education expenses.